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Have questions about our platform or need help getting started? We're here to help.
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Contact Information
Email Support
support@avnilabs.aiFrequently Asked Questions
What is your typical response time?
Our support team aims to respond to all general inquiries within 24-48 hours. Enterprise customers with dedicated SLAs receive priority support with response times typically under 4 hours during business days.
Do you offer phone support?
Currently, phone support is exclusively available for our Enterprise and advanced-tier customers. For all other plans, we provide comprehensive email support and detailed technical documentation to resolve issues quickly.
How do I report a technical issue?
Please select "Technical Support" from the category dropdown in the contact form. Be sure to include your account email, workspace details, and any relevant error messages so our engineering team can investigate promptly.
Can I request custom enterprise features?
Yes! We frequently collaborate with enterprise partners to develop custom workflows, specific API endpoints, and specialized AI models. Select "Partnership / Collaboration" to discuss your unique requirements with our sales engineers.